Emotional Intelligence.

Everyone has emotions. It‘s a simple fact – a part of our being human. And whether we realise it or not, these emotions impact us every day. They also impact those around us, both in the workplace and in our personal lives.

emotional intelligence heads

What is Emotional Intelligence?

Emotional Intelligence (EI) is a set of skills that help us better perceive, understand and manage emotions in ourselves and others. Collectively they help us make intelligent responses to, and use of, emotions. These skills are as critical as your intellect (IQ) in determining success in work and life. Everyone, no matter what job function, has interactions with other people. Your capacity to understand your emotions, to be aware of them and how they impact the way you behave and relate to others, will improve your people skills and help you ultimately be more satisfied and successful.

John Tiernan

Genos Emotional Intelligence

Who wouldn’t want a higher level of emotional intelligence?.

Studies have shown that high levels of emotional intelligence boost career success, mental health, personal and professional relationships and happiness. Having higher levels of Emotionally Intelligent Workplace Behaviour is also the best antidote to work stress and building your personal resilience. Learn how you can improve your emotional intelligence.

Genos International is a leading emotional intelligence provider with one of the widest ranges of emotional intelligence assessments on the market. Their reports and training programs are beautifully designed and easy to understand.


This enables our clients to overcome some of their biggest organisational challenges.


Genos gives organisations the ability to work with emotional intelligence in a variety of ways. From developing agile leaders, engaging millennial workforces, to helping individuals become more self-aware, Genos emotional intelligence assessments and programmes can transform the lives of your workforce.

Genos emotional intelligence

“Genos emotional intelligence is about being smart in how we respond to and manage emotions. As a Genos EI Practitioner, I work with individuals and teams to develop and apply emotional intelligence at work so people can better connect, communicate and collaborate.”

John Tiernan

Areas of focus.

Improving leadership and culture

Delivering transformational change

Collaborating more effectively in teams

Increasing sales performance and customer service

Building mentally healthy workplaces

Applied Emotional Intelligence – The Difference It Makes

In the workplace, emotional intelligence underlies our self-awareness, empathy, leadership and resilience. In our world of ‘do more with less’, where continuous change is the norm and effective collaboration is essential, these skills are fundamental to our success. People who have been through our programs feel better at work, facilitate more productive work environments, and better lead and engage others.

The Genos Suite of Products & Programmes.

Developing Emotional Intelligence in the workplace.

Studies have shown that high levels of emotional intelligence boost career success, mental health, relationships and happiness.

Having higher levels of Emotionally Intelligent Workplace Behaviour is also the best antidote to work stress and building personal resilience.


The Genos Emotional Intelligence Workplace reports are ideal for individuals and teams who want to develop their emotional intelligence to better connect, collaborate and communicate. The Genos EI Workplace Behaviour Assessments are available in Self, 180° and 360° formats. All reports come with a personalised Genos Development Tips workbook. Ideal for individuals to gain insight into how they ‘show up’ at work and pinpoint areas for development.

Genos Self Workplace EI Assessment
Genos Self Workplace EI Assessment

How well an individual believes they demonstrate emotionally intelligent workplace behaviour, and how important they believe it is to do so.

Genos 180° EI Workplace

How well an individual demonstrates emotionally intelligent workplace behaviour, how important it is to colleagues that they do so, and qualitative comments from raters.

Contains: Feedback from one colleague group & optional self- assessment.
Genos 360° EI Workplace
Genos 360° EI Workplace

How well an individual demonstrates emotionally intelligent workplace behaviour, how important it is to colleagues that they do so, and qualitative comments from multiple rater groups.

Contains: Customisable rater categories, feedback from colleagues & optional self-assessment.
EI Development Tips Workbook
Genos EI Development Tips Workbook

All Genos Reports come with a personalised Development Tips workbook consisting of actionable and effective techniques individuals can apply to develop their emotionally intelligent behaviour.

The Genos Workplace Model

The Genos Workplace Model comprises of a set of emotionally intelligent workplace behaviour competencies. Competencies represent skills and behaviours, based on underlying abilities and experiences, that are measurable and observable. The Genos model looks at demonstrated emotional intelligence.

core emotional intelligence competencies

Developing more emotionally intelligent leaders.

Great leaders have great people skills. Genos uses neuroscience and emotional intelligence to help leaders better connect, influence, and inspire others. The result is better productivity combined with a more positive and healthier workplace culture.

There is a direct link between the way people feel and the way they perform at work. Research has proven that a leader’s emotional intelligence is key to their capacity to facilitate emotions in others that drive high performance and employee engagement. This is more than just a moral compass; it’s also a recipe for success. Organisations with emotionally intelligent leaders achieve a sustainable competitive advantage, a high-performance culture and customer loyalty.

Genos Self Workplace EI Assessment
Genos Self Leadership EI Report
Genos 180° EI Leadership Report
Genos 360° EI Workplace
Genos 360° EI Leadership Report
EI Development Tips Workbook
Emotional Intelligence Leadership Development Tips Workbook
Genos International

What's the emotional culture of your organisation?.

We all experience a wide range of feelings at work.

These influence our decisions, behaviour and performance. Check the pulse of your organisation with the ECI. The Genos Emotional Culture Index measures current, expected and ideal emotions at work to help identify areas of focus in developing teams and culture. Quick, easy to use and customisable to your organisation.

workplace culture diagram

Genos programs & activities.

Our programmes transfer cutting-edge content, assessments, frameworks, and tools into practical behavioural change that endures and has impact.

The programmes present a holistic approach to development by improving both foundational and functional skills for the modern workplace. Most of the material can be applied within and outside of the workplace. That’s why we call them game-changing for business and life-changing for people. Our programmes have been expertly designed, tested and shown to deliver tangible  improvements in business outcomes. Contact us to learn more.

Leading with Emotional Intelligence

The Emotionally Intelligent Leader

The Mindful Leader

The Resiliant Leader

The Engaging Leader

The Emotionally Intelligent Salesperson

Applied Emotional Intelligence

The EI Experience

Get in touch to understand the best Emotional Intelligence Programme for your organisation

Features of Genos solutions

The Genos models and programs were specifically designed for application in the workplace.

Assessment Reports can be delivered via a printed/e-report and debrief or online via our interactive Genos Digital Platform.

Genos Solutions are available in 33 languages and delivered only by Genos Certified Emotional Intelligence Practitioners.

Designed for development and include optional Time 1/Time 2 Reports.

Genos has been awarded Top 20 Assessment & Evaluation Companies worldwide by Training Industry 4 years consecutively.

Are internationally recognised and supported by a wealth of peer- reviewed published research.

Genos International solutions are recognised by the EI Consortium for Research on emotional intelligence in organisations.

Exceed all standards for psychometric reliability and validity.

Genos model behaviours overview.


Self-Awareness is about being aware of the way you feel and the impact your feelings can have on decisions, behaviour and performance.

Emotionally self- aware people are conscious of the role their feelings can play in these areas and are better equipped to manage this influence effectively. When we are emotionally self-aware, we are present with the role feelings are playing in our decisions, behaviour and performance. When we are not, we are often disconnected from this influence.

Awareness of Others.

Awareness of others is about perceiving, understanding and acknowledging the way others feel.

This skill helps us identify the things that make people feel valued, listened to, cared for, consulted, and understood. It also helps us demonstrate empathy, anticipate responses or reactions, and adjust our behaviour so that it fits well with others. When we demonstrate this skill effectively, we come across as being empathetic. People who do not display this skill can come across as being insensitive to the way others feel.


Authenticity is about openly and effectively expressing oneself, honouring commitments and encouraging this behaviour in others.

It involves honestly expressing specific feelings at work, such as happiness and frustration, providing feedback to colleagues about the way you feel, and sharing emotions at the right time, to the right degree and, to the right people. People high in authenticity are often described as genuine, whereas people low in this skill are often described as untrustworthy.

Emotional Reasoning.

Emotional reasoning is about using the information in feelings (from oneself and others) when decision-making.

It involves considering your own and others’ feelings when making decisions, combining the information in feelings with facts and technical information, and communicating this decision-making process to others. Feelings and emotions contain essential information. For example, the level of commitment colleagues demonstrate often provides insight into whether a decision is going to be supported; the emotional appeal of products and services often provides insight into selling and marketing messages. When this type of emotional information is combined with facts and technical information, people make expansive, creative and well-thought-out decisions. Conversely, people who do not use emotional information and focus on facts or technical information only tend to be limited in their decision- making.


Self-Management is about managing one’s own mood and emotions, time and behaviour, and continuously improving oneself.

The modern workplace is generally one of high demands and pressure, and this can create negative emotions and outcomes. Our mood can be very infectious and can therefore be a powerful force in the workplace; productively or unproductively. This skill helps people be resilient and manage high work demands and stress rather than being temperamental at work. People who are proficient in managing their own emotions are optimistic and look to find the opportunities and possibilities that exist even in the face of adversity.

Positive Influence.

Positive influence is about positively influencing the way others feel through problem solving, feedback, recognising and supporting others work.

It involves creating a positive working environment for others, helping others find effective ways of responding to upsetting events and effectively helping people resolve issues that are affecting their performance. This skill helps people create a productive environment for others. Positive Influence equips you with the capacity to encourage colleagues to cooperate and work effectively together. People who can positively influence others’ moods, feelings and emotions are empowering to work with and easily motivate those around them.

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    086 804 3388