Emotional Intelligence.

Having higher levels of Emotionally Intelligent Workplace Behaviour is also the best antidote to work stress and building personal resilience.

The Genos Emotional Intelligence Workplace reports are ideal for individuals and teams who want to develop their emotional intelligence to better connect, collaborate and communicate. The Genos EI Workplace Behaviour Assessments are available in Self, 180° and 360° formats. All reports come with a personalised Genos Development Tips workbook. Ideal for individuals to gain insight into how they ‘show up’ at work and pinpoint areas for development.

The Genos Workplace Model

The Genos Workplace Model comprises of a set of emotionally intelligent workplace behaviour competencies. Competencies represent skills and behaviours, based on underlying abilities and experiences, that are measurable and observable. The Genos model looks at demonstrated emotional intelligence.

There is a direct link between the way people feel and the way they perform at work. Research has proven that a leader’s emotional intelligence is key to their capacity to facilitate emotions in others that drive high performance and employee engagement. This is more than just a moral compass; it’s also a recipe for success. Organisations with emotionally intelligent leaders achieve a sustainable competitive advantage, a high-performance culture and customer loyalty.

These influence our decisions, behaviour and performance. Check the pulse of your organisation with the ECI. The Genos Emotional Culture Index measures current, expected and ideal emotions at work to help identify areas of focus in developing teams and culture. Quick, easy to use and customisable to your organisation.

The programmes present a holistic approach to development by improving both foundational and functional skills for the modern workplace. Most of the material can be applied within and outside of the workplace. That’s why we call them game-changing for business and life-changing for people. Our programmes have been expertly designed, tested and shown to deliver tangible  improvements in business outcomes. Contact us to learn more.

Emotionally self- aware people are conscious of the role their feelings can play in these areas and are better equipped to manage this influence effectively. When we are emotionally self-aware, we are present with the role feelings are playing in our decisions, behaviour and performance. When we are not, we are often disconnected from this influence.

This skill helps us identify the things that make people feel valued, listened to, cared for, consulted, and understood. It also helps us demonstrate empathy, anticipate responses or reactions, and adjust our behaviour so that it fits well with others. When we demonstrate this skill effectively, we come across as being empathetic. People who do not display this skill can come across as being insensitive to the way others feel.

It involves honestly expressing specific feelings at work, such as happiness and frustration, providing feedback to colleagues about the way you feel, and sharing emotions at the right time, to the right degree and, to the right people. People high in authenticity are often described as genuine, whereas people low in this skill are often described as untrustworthy.

It involves considering your own and others’ feelings when making decisions, combining the information in feelings with facts and technical information, and communicating this decision-making process to others. Feelings and emotions contain essential information. For example, the level of commitment colleagues demonstrate often provides insight into whether a decision is going to be supported; the emotional appeal of products and services often provides insight into selling and marketing messages. When this type of emotional information is combined with facts and technical information, people make expansive, creative and well-thought-out decisions. Conversely, people who do not use emotional information and focus on facts or technical information only tend to be limited in their decision- making.

The modern workplace is generally one of high demands and pressure, and this can create negative emotions and outcomes. Our mood can be very infectious and can therefore be a powerful force in the workplace; productively or unproductively. This skill helps people be resilient and manage high work demands and stress rather than being temperamental at work. People who are proficient in managing their own emotions are optimistic and look to find the opportunities and possibilities that exist even in the face of adversity.

It involves creating a positive working environment for others, helping others find effective ways of responding to upsetting events and effectively helping people resolve issues that are affecting their performance. This skill helps people create a productive environment for others. Positive Influence equips you with the capacity to encourage colleagues to cooperate and work effectively together. People who can positively influence others’ moods, feelings and emotions are empowering to work with and easily motivate those around them.